FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

What are your prices?

Our prices are subject to change depending on your actual order quantity and other market factors. We will send you an updated price list after your company contact us for further information.

 

Do you have a minimum order quantity?

Yes, we require all international orders to have an ongoing minimum order quantity. If you are looking to resell but in much smaller quantities, we recommend you check out our website.

Can you supply the relevant documentation?

Yes, we require all international orders to have an ongoing minimum order quantity. If you are looking to resell but in much smaller quantities, we recommend you check out our website.

What is the average lead time?

For samples, the lead time within 7 days.

For mass production, the lead time is 20-30 days after receiving the deposit payment. Except for the following two cases, we will deliver the goods as soon as possible;

(1) Uncontrollable factors such as Chinese holidays.

(2) Customizing machines and accessories takes time to produce.

What kinds of payment methods do you accept?

You can make the payment to our company bank account by TT, or Western Union.

If you need customize machines, you need to pay 30% deposit in advance.

What about the warranty period?

The warranty period is 1 years,except for consumables parts. Our commitment is to your satisfaction with our products. In warranty or not, it is the culture of our company to address and resolve all customer issues to everyone’s satisfaction.

Can you guarantee safe and insurance delivery of products?

Yes, we always use high quality export package.

By sea,By plane,By couriers,it's depending on the order and your requirement.

Packing in wooden case as export standards or as customers' request.

Each piece of wood wrapped around the plastic film.

If the customer orders in large quantities, we will make pallets free of charge.

How about the shipping fees?

The shipping cost depends on the way you choose to get the goods. Express delivery is normally the most quickest but also most expensive way. Exactly shipping cost we can only calculate for you if we know the details of Amount, weight and way. Please contact us for more information.

welcome to visit our website. If you have any questions, please leave me a message here. Our staff will get in touch with you as soon as they see your message.


WhatsApp Online Chat !